ABOUT US

About Local Appliance Repairs

Local Appliance Repair – Your Neighborhood Appliance Repairman

Local Appliance Repair was started by a group of technicians who understood that customers  want to talk directly with someone who understands their problem and is able to act on a solution.

Therefore, our business model hinges on connecting experienced and knowledgeable technicians with customers in their local vicinity. 

Our technicians live throughout the Sydney metropolitan area, so we always try to link our customers with a technician who lives nearby.

Customer Service Sets Us Apart

For this model to be effective, our customers need to trust and have confidence in our technicians. Therefore, to be associated with Local Appliance Repair, a technician must be able to provide our customers with a satisfactory experience that is:

  • Fast and efficient
  • Affordable and cost effective
  • Helpful and informative
  • Polite and sincere
  • Considerate and flexible
  • Knowledgeable and honest    
  •  
    Sure, we have a website – but our business has grown by word of mouth.  And there is only one way to do that: get the job done, treat people right and make your customers happy.

    How We Do Appliance Repair

    We use a process that makes appliance repair quick and cost-effective.  To do this we put you, the customer, in contact with a technician as soon as possible. When you complete the on-line SMS enquiry, a text message is sent immediately to a nearby technician.  As soon as they are able, the technician will call you directly.

    We have found its advantageous for customers to talk directly with technicians.  The technician may identify the problem and suggest a quick or temporary fix to minimize your inconvenience. At least your repairman will arrive at your service appointment prepared to fix your appliance in one visit. We have found this process minimizes communication gaps, speeds up repair time and reduces costs.

    Your technician is responsible for your job from start to finish. If follow-up is required, it’s likely that the same technician – your local, neighborhood appliance repairman – will be the one to finish the job.

    By | 2014-03-21T12:04:17+00:00 September 30th, 2011|Uncategorized|Comments Off on ABOUT US

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